Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it may be time to seek help.

Please gamble responsibly and within your means. Never bet more than you can afford to lose.

Age Verification

In the United Kingdom, you must be at least 18 years of age to gamble legally. Mystake strictly adheres to age verification requirements and prohibits access to anyone under the legal gambling age.

If you are under 18, please do not use this service. Parents and guardians are encouraged to speak with young people about the risks of gambling.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be honest with yourself and check if any of the following apply to you:

• Chasing losses by gambling more to try to recover money you've lost
• Hiding your gambling activities from friends or family
• Gambling with money intended for essential expenses (rent, bills, food)
• Feeling anxious, irritable, or restless when not gambling
• Gambling for longer periods than intended
• Repeatedly attempting to cut down or control gambling without success
• Lying about the extent of your gambling
• Using gambling to escape problems or negative emotions
• Borrowing money to finance gambling
• Neglecting relationships, work, or other responsibilities due to gambling

If you recognise any of these signs in your own behaviour, please reach out for support immediately.

Self-Help Tools and Player Protections

Mystake provides a range of tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a session or over time
• Reality Checks: Receive reminders at regular intervals about how long you've been playing and how much you've wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
• Time-Out: Take a break from gambling for a set period without closing your account

To access these tools, please visit your account settings or contact our customer support team.

Support Organizations

If you're struggling with gambling, free and confidential help is available. Please contact one of the following organisations:

United Kingdom

• GamCare — Free counselling and support for problem gambling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, confidential, 24/7)
• GamStop — National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous — Peer support group meetings across the UK
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States: National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

Seek Help Today

If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in asking for support — problem gambling is a treatable condition, and help is available.

Contact one of the organisations listed above, speak to your GP, or reach out to a trusted friend or family member. Recovery is possible.

Remember: You are not alone, and support is available 24/7.